Terms of service
TERMS OF SERVICE
MAGIC QUEEN STORE, puts at your disposal the following POLICIES, thinking that our CUSTOMERS are better informed, more satisfied and better served by our staff.
By placing an order you are stating that you agree with the following policies:
By contacting our WhatsApp, Instagram and Facebook lines, the user and/or buyer agrees to be subject to the General Terms and Conditions, along with all other policies and principles thereof. We recommend you read and understand this section before placing your order.
THE PERSON WHO DOES NOT ACCEPT THESE TERMS AND CONDITIONS, WHICH HAVE A MANDATORY AND BINDING CHARACTER FOR THE BUYER AND/OR USER, MUST REFRAIN FROM USING THE SITE AND/OR THE SERVICES OFFERED HEREIN.
Our company is a company dedicated to the sale and manufacture of handmade accessories in a handmade way, however, within our sales process, the products are sent through carriers who are responsible for delivering the products, in case the products are stolen while in possession of the carrier must make a process of compensation request which takes a certain time, therefore it is important to note that the compensation process is to you if it is done, however this process takes a while where we will be notifying the status of this.
We manufacture handcrafted accessories.
We make an effort to ensure that the colors of the products published on the website and social networks are as close as possible to their actual color, however, the color of the products on the screen may be subject to variations depending on the quality of your computer monitor or device, the video card, or the lighting of the site where you are viewing it. MAGIC QUEEN STORE, cannot guarantee that the colors on your monitor will exactly match the actual colors.
PRICING POLICY
The products in our catalog have the same price published at the bottom of the pictures of our page. Even so, in some cases, there may be differences due to specific promotions.
The CUSTOMER at the time of ordering should do so in an orderly manner, with image and color to confirm availability and value to be paid, preferably using the order form.
ERROR IN DELIVERY, DAMAGED PRODUCT OR PACKAGING.
If the product or packaging is damaged, or the product is different from the one purchased, the customer has 15 calendar days from the date on which the product was received to request an exchange. They should contact the customer service line to inform them how to return the product.
DEFECTIVE PRODUCT.
In case the customer receives a product with any fault or defect, you should contact the hotlines. Remember that you have 30 calendar days from the date you received the product, to request an exchange, provided that the product is unused and in perfect condition. The warranty will be resolved within 15 working days of receipt of the product.
PRODUCT ALREADY RECEIVED BY THE CUSTOMER THAT PRESENTS A DEFECT
The products marketed by MAGIC QUEEN STORE, have a 30 days manufacturer's warranty. If 30 days have passed since your purchase; unfortunately we cannot offer you a refund or an exchange.
To be eligible for a return, your item must be unused and in the same condition in which you received it. It must also be in the original packaging. If after receiving the product you identify any type of fault or defect, you may contact our advisors to inform you how to request warranty and repair of the product. It is necessary that you detail the type of defect so that we can manage your warranty.
To complete your return, we need a receipt or proof of purchase.
There are certain situations in which only partial refunds will be issued: (if applicable)
* Any item that is not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item returned more than 30 days after delivery.
Upon receipt and inspection of your return, we will send you an email notifying you that we received the item you returned. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed and a credit will be automatically applied to your credit card or original payment method within a certain number of days.
DELIVERY TIMES
Delivery times vary depending on the volume, size, value and destination of the package.
MAGIC QUEEN STORE. has 8 working days to dispatch the order (Monday to Friday 8:00 am to 6:00 pm Saturdays 8:00 am to 12:00 pm) this time is required to complete the total process of dispatch, these working days begin to count from:
The confirmation of the purchase begins at the time the customer sends the proof of payment and this is directed to the area responsible for payment verification, this confirmation may take 1 to 2 business days, as it must be verified that the money has actually entered our accounts.
After verifying this, we proceed to take the order to be prepared and shipped.
When the order is complete it goes to the next process which is invoicing, however, if we were to have some of our raw material out of stock and we can not produce the pieces of the order at the time, the customer will have 2 options:
*We will be able to offer an equivalent product in terms of quality, price and function which the customer will NOT be obliged to accept, if he/she does not want to.
*The return of the money is possible in cases where the right of withdrawal applies. In this case what must be done is to return the money without any discount or retention, and maximum 30 calendar days after the consumer exercised the right.
MAGIC QUEEN STORE. ships all over the United States through the United States Postal Service (USPS), which guarantees security and coverage, so that your purchase arrives to the address you want.
SHIPPING COST
The shipping cost of the orders will be assumed entirely by the customer, these values may vary depending on the carrier chosen by the customer, the size, weight and volume of this.
WARRANTIES
The quality of all products is guaranteed to our customers when there are defects in materials or workmanship. Likewise, we guarantee the correct dispatch and delivery of orders. It should be noted that if the product was sent for repair to a third party immediately loses the warranty. The end consumer (user) has THIRTY days (30) after the purchase to make a claim for quality warranty by submitting the purchase invoice via our email: @johanaruiz539gmail.com
Expiration of warranty period: 30 DAYS
With the quality guarantee, MAGIC QUEEN STORE commits to:
* To repair or change without any cost for another product of equal reference to the reason for the claim, in case there is no such product: it will be exchanged for another of similar commercial value.
* If any of these situations are not possible, the company will refund the corresponding value.